Healthcare schedulingClient project
Meridian Clinic
A concept scheduling and patient-intake system for a multi-doctor clinic, with online booking, digital intake and a reception dashboard.
Context
Meridian Clinic is a concept for a small healthcare provider. It illustrates our approach to sensitive data, roles and calm interfaces in a busy environment. No real patient data or clinic is involved.
Client project - This case study describes work delivered for a client. Details are shared with permission; outcomes are limited to facts the client has agreed we may publish.
- Scope
- Public booking by doctor and specialty
- Digital pre-visit intake with consent capture
- Reception dashboard with day view and walk-ins
- SMS reminders and rescheduling
- Services
- Technology
- Next.js · TypeScript · PostgreSQL · Twilio · Role-based access
The challenge
Reception staff work under interruption. Each screen had to be readable at a glance, forgiving of mistakes, and strict about who can see what.
Design and engineering approach
- 01
Day view first
Reception opens to today: arrivals, waiting, in-room and done, colour-coded but readable in greyscale.
- 02
Roles designed in
Doctors, nurses, reception and admin each see a different product built from the same components and data.
- 03
Calm by default
No sounds, no red unless something is genuinely wrong, and every action is undoable for a few seconds.
The product, at every touchpoint
Outcomes
Outcomes below are limited to facts supplied by the client.
- Demonstrates how we design for interrupted, high-stakes work.
- Shows role-based product design from a shared component system.
- Concept project — no client, metrics or launch claims are made.
Working on something similar?
We are happy to talk through how we would approach your product, and what a first release could look like.